Cancellation policy

1. Right of withdrawal for consumers in the EU

(1) Consumers within the meaning of this cancellation policy are natural persons who conclude a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

(2) The customer has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date of conclusion of the contract.

(3) To exercise your right of withdrawal, you must inform us ( Prawns & Pixels , Ms. Karen Grebhan, Verweystraat 56, 3333VP Zwijndrecht, Netherlands, email: info@prawnsandpixels.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).

(4) You may use the attached model withdrawal form for this purpose, although this is not mandatory.

(5) In order to comply with the cancellation period, it is sufficient for you to send your notification of your exercise of the right of cancellation before the cancellation period has expired.

2. Consequences of revocation

(1) If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

(2) If you have requested that the services/works should begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services/works already provided up to the time at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services/works provided for in the contract.

3. Right of withdrawal for customers outside the EU

For customers who are domiciled or habitually resident outside the EU, there is no statutory right of withdrawal under the EU Consumer Rights Directive. However, specific withdrawal rights may exist under the applicable law of the respective country.

(1) In this case, the revocation must be made within 14 days of the conclusion of the contract.

(2) The revocation must be sent in writing or electronically to the agency ( Prawns & Pixels , Ms. Karen Grebhan, Verweystraat 56, 3333VP Zwijndrecht, Netherlands, email: info@pp.ls-dm.com).

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To:

Prawns & Pixels

Ms. Karen Grebhan

Verweystraat 56

3333VP Zwijndrecht

Netherlands

Email: info@prawnsandpixels.com

I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )

Ordered on ( )/received on ( )

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if notification is made on paper)

Date

(*) Delete as appropriate.

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